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TechSuite Terms of Service

The terms you agree to by installing or using TechSuite.

Last updated: October 15, 2026

This agreement covers TechSuite. See also our Privacy Policy.

At a glance

  • By using TechSuite, you agree to this agreement.
  • The software is licensed, not sold.
  • TechSuite is provided “as is,” without warranties of any kind.
  • You are responsible for choosing and running tools on customer systems, including Custom Tools (tools you create or upload).
  • RepairTech is not responsible for data loss, downtime, or compliance failures.
  • Some data may be used in anonymized or aggregated form with AI systems to improve TechSuite.
  • Subscriptions renew automatically, and fees are not refunded except at RepairTech’s discretion.
  • RepairTech may terminate your license at any time.
  • All disputes will be resolved by binding arbitration in Sacramento, California.
  • RepairTech’s liability is capped at the greater of what you paid for TechSuite in the last 12 months or $25.
  • You waive any right to bring or join class actions.

1. Acceptance of Agreement

By signing up for a TechSuite account, installing, or using the software, you agree to this agreement with Sacramento Labs, LLC, doing business as RepairTech, Inc. (“RepairTech,” “we,” “our,” or “us”).
If you do not agree, do not install or use TechSuite.

2. License Grant

Subject to this agreement, RepairTech grants you a limited, non-exclusive, non-transferable license to:

  1. Install TechSuite solely on devices you own or control, or whose owner has agreed that you may service them.
  2. Use TechSuite solely for IT diagnostics and computer repair.
  3. Use TechSuite within the limits of your subscription plan, such as the number of users and the features it includes.

You may not:

  • Sublicense, rent, or lease the software.
  • Exceed licensed usage limits.
  • Modify, decompile, or reverse-engineer the software.
  • Remove copyright notices, license checks, or security features.

3. Ownership

TechSuite is licensed, not sold. RepairTech retains all rights, title, and interest in the software, including source code, object code, documentation, updates, and derivative works.

4. Updates and Modifications

RepairTech may, at its discretion, provide updates, bug fixes, or new features. Updates may be required for continued use. RepairTech may also modify or discontinue features at any time.

5. User Responsibilities and Limitations of Use

You are solely responsible for how you use TechSuite, including but not limited to:

  1. Tool Execution
    RepairTech is not responsible for the outcomes of running TechSuite tools on customer machines. You are responsible for interpreting results and deciding which actions to take.

  2. Custom Tools
    If you create, upload, or run Custom Tools within TechSuite, you are solely responsible for their licensing, legality, configuration, and effects. RepairTech does not review, validate, or support Custom Tools. Do not create or upload a Custom Tool that harms a computer, steals information, or hides what it does. We may remove any Custom Tool at any time.

  3. Third-Party Software
    Some TechSuite tools may interact with third-party software or operating system features. RepairTech is not liable for the behavior of third-party components.

  4. Customer Data
    You are responsible for any personal or sensitive data accessed or affected while using TechSuite on customer systems. For information about your customers that appears in your reports, you decide how it is used and we handle it on your behalf. You are also responsible for having any permission the law requires to collect it. RepairTech does not control or retain customer content outside the scope of TechSuite.

  5. System Environment
    TechSuite results may vary depending on the hardware, operating system, or software environment. You must verify the applicability and accuracy of results in your specific context.

  6. Backups
    You are responsible for ensuring proper backups before running TechSuite. RepairTech is not responsible for data loss, corruption, or downtime.

  7. Authorized Use Only
    You must only use TechSuite on systems you are authorized to service. TechSuite must not be used for malicious, offensive, or unlawful purposes.

  8. Scheduled Runs Through Lantern
    If you use TechSuite with Lantern, TechSuite may run on your customers’ Windows computers on a schedule you set, with administrator rights and with no one present. Each run counts as your own use of TechSuite, and this Section 5 applies to it. Get your customer’s permission before you schedule runs, and make sure backups exist. If the Lantern Terms of Service also apply to a run, our total liability for that run under both is capped at the greater of what you paid us for TechSuite and Lantern in the 12 months before the event, or $25.

  9. AI Summaries
    If you turn on AI summaries, TechSuite sends the report’s title, the customer and ticket labels and notes you typed, and the computer details in the report to an AI model hosted on Amazon Web Services. AI summaries can be wrong. Check each one before you send it to a customer or rely on it.

  10. Compliance
    You are responsible for compliance with laws and regulations (e.g., HIPAA and financial regulations) when using TechSuite in sensitive environments. RepairTech does not certify TechSuite for regulated use.

6. Data and AI Usage

TechSuite may collect and transmit limited data (such as hardware specifications, diagnostic logs, crash reports, license identifiers, and usage metrics) to RepairTech in order to:

  • Provide, maintain, and secure TechSuite
  • Detect piracy and unauthorized use
  • Improve TechSuite through analytics and feature development
  • Use anonymized or aggregated data with AI systems to enhance diagnostics, summaries, and automation

RepairTech does not access or use customer content outside the scope of TechSuite and does not sell data for AI training unrelated to TechSuite.

7. Beta Features

Some TechSuite features may be labeled as “beta,” “preview,” or “experimental.” Such features are provided as-is, may not be reliable, and may change or be removed at any time.

8. Disclaimer of Warranties

TechSuite and all related documentation are provided “as is” without warranties of any kind, whether express, implied, or statutory, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of results

You acknowledge:

  • TechSuite is a tool to assist IT professionals, not a substitute for professional judgment.
  • TechSuite is designed to detect only certain faults; absence of alerts does not mean no issues exist.
  • Results may vary depending on your environment.
  • AI-powered outputs may be incomplete, inaccurate, or misleading and must be independently validated.
  • TechSuite must not be used in environments where failure could cause injury or severe damage (e.g., aviation, hospitals, defense, nuclear).

9. Limitation of Liability

To the maximum extent permitted by law:

  • RepairTech will not be liable for indirect, incidental, special, consequential, or punitive damages.
  • RepairTech will not be liable for any third-party claims made against you by your customers or end users.
  • Our total liability for all claims together is capped at the greater of the fees you paid for TechSuite in the 12 months before the event that caused the claim, or $25.
  • These limitations apply even if RepairTech has been advised of the possibility of such damages.
  • None of this limits liability for fraud, willful misconduct, gross negligence or violations of law, or any other liability the law does not let us limit.

10. Indemnification

You agree to indemnify and hold harmless RepairTech, its officers, employees, and contractors against any claims, damages, or expenses arising out of:

  • Your use of TechSuite on systems without authorization
  • Your use of Custom Tools
  • Your failure to comply with applicable laws or regulations
  • Your handling of customer data

11. Feedback

If you provide RepairTech with feedback, suggestions, or feature requests, you grant RepairTech a worldwide, royalty-free, perpetual license to use and incorporate that feedback into TechSuite or other products without restriction.

12. Term and Termination

This agreement is effective upon your first use of TechSuite and remains in force until terminated. RepairTech may terminate this license at any time, with or without cause.
Upon termination, you must stop using TechSuite and delete all copies. Section 13 applies to fees you have already paid. Sections that by their nature should survive do. That includes unpaid fees and Sections 3, 5, 8, 9, 10, 11, 17, 18 and 19.

13. Plans, Billing and Refunds

  1. Plans. TechSuite includes the Windows app and the Online Dashboard. Our pricing page lists the plans, their prices, and what each includes, such as the number of users and the features.
  2. Free trial. A new account may start with a free trial that needs no card. When the trial ends, your access stops unless you choose a paid plan.
  3. Billing. Paid plans are billed in advance, monthly or yearly, by card, through Stripe. They renew automatically until you cancel, and you authorize RepairTech to charge your card each time. The Online Dashboard shows the cost before you add users or change plans.
  4. Canceling. You can cancel at any time in the Online Dashboard. Your plan runs to the end of the period you have paid for.
  5. Failed payments. If a payment fails, RepairTech may suspend your access until it is paid.
  6. Taxes. Fees do not include taxes. You are responsible for any that apply to you.
  7. Refunds. RepairTech does not refund fees, but may give a refund in a particular case, at its discretion.
  8. Changes. RepairTech may change subscription prices with at least 30 days’ notice, typically via email or in-app notification. RepairTech may change this agreement at any time by posting the new version. If you keep using TechSuite after that, you accept the change.

14. Service Availability

RepairTech does not guarantee that TechSuite will be available at all times or without interruption. Service may be affected by maintenance, updates, outages, or issues beyond RepairTech’s control.

15. Export Control

You agree to comply with all applicable U.S. export control and sanctions laws. You may not use or access TechSuite if you are located in an embargoed country or are a prohibited person under U.S. law.

16. Force Majeure

RepairTech is not liable for delays or failures caused by events outside its reasonable control, including but not limited to natural disasters, labor disputes, internet outages, or government actions.

17. Governing Law and Arbitration

This agreement is governed by the laws of the State of California, without regard to conflicts-of-law principles.

All disputes will be resolved exclusively by binding arbitration under the rules of the American Arbitration Association, held in Sacramento County, California.
You agree to waive any right to a jury trial or to participate in class, collective, or representative actions.

18. No Reliance

You acknowledge that you are not relying on any statements, representations, or warranties not expressly set forth in this agreement. Marketing materials, demonstrations, and verbal statements are non-binding.

19. Miscellaneous

  • This agreement constitutes the entire agreement between you and RepairTech regarding TechSuite.
  • If any provision is found invalid, the remainder remains enforceable.
  • RepairTech’s failure to enforce any right does not constitute a waiver.
  • You may not assign this agreement without RepairTech’s written consent.
  • This agreement is written in English, which shall control in case of conflict with translations.

20. Contact Us

If you have questions about this agreement, contact:

Sacramento Labs, LLC
5960 S Land Park Dr #1045
Sacramento, CA 95822
United States

Email: [email protected]