Hey folks!
Last week some TechSuite users may have seen Hosted Files and Custom App dependencies fail to download. This was due to old hardcoded URLs still pointing to Syncro’s Google Cloud Storage, which returned 404 errors once those files were removed on Syncro’s end.
We’ve fixed the issue by updating all links to our new AWS storage, and everything should now be working normally.
For those interested in the background: when we re-acquired TechSuite, we had to migrate off Syncro’s infrastructure onto our own AWS account. That included databases and file storage. Most of that transition went smoothly, but some database entries still pointed to the old storage bucket. Once those files were cleaned up, Hosted Files and Custom Apps broke until we corrected the links.
We don’t expect further disruptions from the migration, and TechSuite should be stable moving forward. Next up: we’ll share our roadmap for upgrading TechSuite’s tech stack to improve performance, stability, and security.
Ian