Kurt Friedmann: Soft Skills for IT Professionals

This week we chatted with Kurt Friedmann, President of The KJF Group and Vice President of Sales at Service 800. Kurt develops soft skills training programs for the IT industry to cultivate customer service skills that match up to a technician’s technical ability and...

Welcome to the RT:Blog

It’s been a long time coming, but we have finally released a blog. In addition to developing our software products, we’ve been working to create the RT:BLOG. We’re very excited because we are now able to further connect with our customers as well as the IT...