Customer Spotlight: Tim Kenna

We like to highlight our all-star customers, and Tim Kenna is an all-star. Tim represents Russ Technical Services, which provides IT Services to the Mount Isa area in Australia. He’s been a valued RepairTech customer for over a year, and has contributed tons of...

Kurt Friedmann: Soft Skills for IT Professionals

This week we chatted with Kurt Friedmann, President of The KJF Group and Vice President of Sales at Service 800. Kurt develops soft skills training programs for the IT industry to cultivate customer service skills that match up to a technician’s technical ability and...